Үйлчилгээний нөхцөл

1. These terms

This site is operated by Le Rubi Premium Flowers LLC (“we”, “us”). By placing an order you agree to these terms. Please read them before you buy.

2. Orders

Placing an order is an offer to buy. A contract forms only when we send you an order confirmation email. If an item turns out to be unavailable, or a price was listed in error, we may decline the order and refund you in full.

3. Prices and payment

Prices are shown and charged in Mongolian tögrög (₮). Delivery is charged separately and is shown at checkout before you pay. Payment is made through QPay, from your own banking app; we never see your card or bank account details.

4. Delivery

Delivery timescales are estimates, not guarantees. Risk in the goods passes to you on delivery. See Delivery & freshness for detail.

5. Replacement and cancellation

Cut flowers are perishable and made to order, so they are not a returnable product. What applies instead is our replacement policy, set out on the Delivery & freshness page, which forms part of these terms. Nothing in these terms affects your statutory rights.

An order can be cancelled without charge until we begin making it. Once a bouquet has been made up it cannot be cancelled, because it cannot be sold to anybody else.

6. Product descriptions

Flowers are a natural and seasonal product. Every bouquet is made from what is available that week, so variation in colour, size and the exact varieties used — between one bouquet and another, and between a bouquet and its photograph — is a property of the product rather than a defect. Where a variety we have listed is not available, we substitute one of equivalent value and appearance and tell you before delivery.

We do not guarantee how long any arrangement will last. Vase life depends on the variety, the season and the conditions it is kept in after delivery.

7. Our liability

We are responsible for loss you suffer that is a foreseeable result of our breaking these terms. We are not liable for business losses. We do not exclude liability for death or personal injury caused by our negligence, or for fraud — nothing here limits liability that cannot lawfully be limited.

8. Intellectual property

The designs, photography and text on this site belong to us. You may not reproduce them commercially without written permission.

9. Governing law

These terms are governed by the law of Mongolia, and disputes are subject to the exclusive jurisdiction of its courts.

10. Contact

Questions about these terms: contact us by phone on 9185 4040.