FAQ
The questions we get most.
- How do I order?
- Call 9185 4040 (10:00–22:00), message us on Facebook, or order on this site. Calling is fastest.
- Can you deliver today?
- Almost always. Order in the morning and it arrives that afternoon; order in the afternoon and it arrives that evening. Need a set time? Tell us when you order.
- What does delivery cost?
- From ₮10,000 in the centre to ₮25,000 on the edge of the city. Free on orders over ₮150,000. Picking up from the shop is always free.
- Do you deliver outside Ulaanbaatar?
- No — cut flowers do not survive a long trip. But you can order from anywhere and we will deliver to someone in the city.
- How long will the flowers last?
- It depends on the flower, the season and the room, so we will not promise a number. Lilies and chrysanthemums last longer than roses.
- Can I order a bouquet I saw on your Facebook page?
- Yes — send us the photo on Messenger. If a flower is out of season we will suggest a swap first.
- Can you make it bigger?
- Yes. Most bouquets come in larger sizes, up to well past ₮400,000. Call 9185 4040 and tell us your budget.
- Do you do weddings and corporate orders?
- Yes. These are priced per event — see Weddings & events.
- What if the flowers arrive damaged?
- Take a photo and call 9185 4040 the same day. We will remake it or refund you.
- Can I send flowers anonymously?
- Yes. Tell us what to write on the card and whether to sign it.
- Are you open on holidays?
- Yes, every day, 10:00–22:00. On Women's Day and the first day of school, order a day ahead.
Still stuck? Get in touch.